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By ordering any product and service of this Site, you agree to accept and pay for the item(s) requested.  Customers consent to allow FEDERALRESUMEEXPERTS.COM to use and display customer testimonials or remarks on the site. Although you may "bookmark" a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to these Terms of Use. FEDERALRESUMEEXPERTS.COM reserves the right to update or modify these Terms of Use at any time without prior notice to you. Your use of the Site following any such change constitutes your unconditional agreement to follow and be bound by these Terms of Use as changed. For this reason, we encourage you to review these Terms of Use whenever you use this Site.  This Agreement represents the complete agreement between the parties and supersedes all prior agreements and representations between them. Free updating and revising and/or lifetime KSA creation services occur only once within each 52 weeks of consecutive Federal service. Same day resume service is guaranteed only for orders received by 7:00am (EST) of the date of order; same day orders received after 7:00am (EST) of the date of order will be completed by midnight the following business day. Proof of your federal employment must be sent to us in the form of your SF-50 verifying federal government employment before you are entitled to any free services ( resume or KSA). Federal resumes are prepared expeditiously when all instructions are followed by the customer after placing their order; federal resumes may be delayed beyond the stated completion claim if all instructions are not strictly followed and all requested information to create a customer’s federal resume is not initially provided. Customers understand and agree to communicate with their assigned editor via email only, not by telephone. If KSA Creation was also ordered, please be aware that KSAs are written “as is” comprehensively in bullet (not narrative) style format, regardless whether the announcement states otherwise, by your assigned editor and that rewrites are not offered on KSA services regardless of customer satisfaction. Our Satisfaction Guarantee does not apply to our KSA creation services. Your assigned editor will only address KSAs displayed in a USAJOBS' vacancy announcement with answers in bullet format which may or may not be utilized to answer more than one KSA, if applicable; this will be a discretionary decision by your assigned editor. Your assigned editor is not responsible for completing other items in the vacancy announcement that may be required or expected to be completed by you as the applicant to fulfill all the job’s application requirements. Failure to provide all the required information as stated in the vacancy announcement in the manner required which may result in an ineligible rating or which may affect your overall rating is solely the responsibility of the job applicant and not FEDeral Resume Experts. Custom-tailoring means adding language provided in the job announcement that is job series specific and does not include rewriting or rewording language submitted within the customer’s original resume, i.e., job duties, work performed, employment history, etc. Editors may use their own discretion and leave originally submitted resume language “as is” which customer understands and agrees to as part of the resume creation process. All completed federal resumes are delivered in a currently acceptable federal government federal resume format (it will be the responsibility of the applicant to modify/configure/manipulate/input the received information from their assigned editor via email into the agency’s required format, i.e., resumix, etc., style format, if applicable, or input and/or cut and paste the information received into the hiring agency’s database). Editors are not responsible for submitting application materials for customers. The user must bring any action on any claim against federalresumeexperts.com/Federal Resume Experts, Inc., within one (1) year following the date the claim first accrued, or shall be deemed waived. This is the entire agreement between the parties and may not be modified except in writing signed by both parties. If any provision of this Agreement is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable and the other terms of this Agreement shall remain in full force and effect. The failure of FEDERALRESUMEEXPERTS.COM to act with respect to a breach of this Agreement by you or others does not constitute a waiver and shall not limit FEDERALRESUMEEXPERTS.COM’S rights with respect to such breach or any subsequent breaches. .